Refund Policy

We want this simple and fair, and in line with PayPal's buyer and seller rules.

1. Couldn't access the data: full refund. If within 14 days of payment you can't access or download the Feed, and we can't fix it within 3 business days of your email, we refund you in full.
2. Wrong product or duplicate charge: full refund, if you tell us within 30 days.
3. First month of a subscription: if you cancel within 7 days of your first payment and have downloaded little (under 10% of the Feed's files), we refund that first payment.
4. Other cases: payments for periods that have started are not refundable, except where the law requires (section 9) or where we stop the Feed (below).
5. If we stop the Feed (for example because FDA stops openFDA), we refund the unused part of your current paid period.
6. How: email anassabbahi.tech@gmail.com with your PayPal transaction ID. Refunds go back through PayPal to the original payment method, normally within 5 business days of approval. When we refund, your access token is revoked.
7. PayPal disputes: you can still use PayPal's dispute process. Under PayPal's terms, buyers can generally open a dispute within 180 days of payment, and PayPal reviews "Item Not Received" and "Significantly Not as Described" claims. For digital items, sellers prove delivery with evidence of access (see PayPal Seller Protection: https://www.paypal.com/ma/legalhub/paypal/seller-protection and the User Agreement: https://www.paypal.com/ma/legalhub/paypal/useragreement-full). These links are unverified: PayPal blocks automated reading, so check the current version. Please contact us first. Most problems are fixed faster by email. We keep access logs (token activation, downloads) as delivery evidence.

This page repeats section 8 of our Terms of Sale. If they differ, the Terms of Sale apply.